VOIP plans
VOIP (Voice Over Internet Phone) is a landline equivalent service that is delivered via your internet connection. It allows you to retain your current landline number without the costly commitment of a traditional landline service.
Voice Over Internet Phone. Reliable, cost-effective calling over the internet
— the perfect alternative to old copper phone lines.
VOIP Basic
p/month
Perfect for everyday connectivity
VOIP Premium
p/month
Great for small businesses.
Want to get connected?
Contact us on 0800100534 or email [email protected].
111 Emergency Contact Code
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure. If you believe you qualify as a vulnerable customer or have any questions about the process to be identified as a vulnerable customer please get in contact with us on 0800 100 534 or via email at [email protected]. To apply to be considered a vulnerable customer under the 111 Emergency Contact code you will need to complete a Vulnerable Customer application form – please contact us for an application form.
Please note the VOIP service supplied by AoNet will not work during a power cut which means you will be unable to use devices such as cordless phones or medical alarms that rely on the VOIP service to operate during such an event. The best alternate method for contacting 111 during a power cut is a mobile phone (where coverage is available).
Home phone customers who don’t have an alternative method to contact 111 in a power cut can apply to their provider if they are at particular risk of needing to call emergency services for health, security or disability reasons. If you qualify, AoNet will work with you to determine the right product for their particular needs, at no cost to the consumer. Please note a provider can’t deny or cease supply of a residential landline service if they know or suspect that a customer is, or may become, a vulnerable customer.
Customer complaints relating to the 111 Contact Code should go to AoNet. If a resolution can’t be reached within five working days, then you can take your dispute to Telecommunications Dispute Resolution (TDR). TDR is a free and independent service helping to resolve disputes between customers and their telecommunications provider.
If you are unable to reach a satisfactory conclusion with the Telecommunications Dispute Resolution service you can also make a complaint to the Commerce Commission.
Commerce Commission
Free phone: 0800 943 600
Email: [email protected]
Web: comcom.govt.nz