VOIP plans

111 Emergency Contact Code

The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure. If you believe you qualify as a vulnerable customer please get in contact with 

Home phone customers who don’t have an alternative way to contact 111 in a power cut can apply to their provider if they are at particular risk of needing to call emergency services for health, security or disability reasons. If you qualify, AoNet will work with you to determine the right product for their particular needs, at no cost to the consumer.

Customer complaints relating to the 111 Contact Code should go to AoNet. If a resolution can’t be reached within five working days, then you can take your dispute to Telecommunications Dispute Resolution (TDR).

TDR is a free and independent service helping to resolve disputes between customers and their telecommunications provider.